Shopping Bag

Thank you for choosing our brand. We value your trust and strive to provide you with high-quality products. Due to the nature of our production, custom-made items are non-returnable. However, we are willing to consider any issues related to the quality and compliance of the product.

Return and Exchange Policy:

1. All items made to individual customer orders are non-returnable or refundable as they are manufactured according to your specific requirements and specifications.
2. If you find a defect or discrepancy within 5 calendar days from the receipt of the product, please contact our customer support service. Provide a detailed description of the problem and photographs for confirmation.
3. Replacement Process: Upon receiving your request, we will review it within 3 business days. If the defect or error on our part is confirmed, we will arrange a replacement of the product at no cost to you within 15 calendar days.
4. Defect Conditions: It is important that the defect is not due to improper use of the product. We are not responsible for defects caused by misuse.
5. Case-by-Case Review: We always strive to find the best solution for each customer. If your case does not fall under the standard conditions, we will still review it and offer an optimal resolution.
6. Returnable Goods List: The product is subject to return according to the list of goods of proper quality that are non-returnable (non-exchangeable), as approved by the Cabinet of Ministers of Ukraine.

Contact Information:

- For return or exchange inquiries, please contact our customer support service at enko.merch@gmail.com
- We operate Monday to Friday from 9:00 AM to 6:00 PM.

Additional Provisions:

- Returns for Standard Products: Returns for standard products that are not custom orders are possible within 14 calendar days from receipt of the product. The item must be in its original, unused condition with all tags and packaging.
- Responsibility for Return Shipping: The company bears the cost of return shipping for defective products. In the case of returning standard products for other reasons, the customer bears the cost of shipping.

Thank you for your understanding and cooperation. We always strive to provide you with the best service and high-quality products.

We strive to provide fast and reliable shipping for our customers. Please review our shipping policy below.

Shipping within Ukraine

Shipping Methods:

  - Shipping within Ukraine is handled by Nova Poshta to either a branch or the provided address.

  - Shipping costs are calculated individually based on the declared value, which corresponds to the actual order amount according to the delivery service's rates, and are paid by the customer separately upon receipt at the branch.

Delivery Time:

  - The processing time for shipments is 1-3 business days from the moment the order is completed.

  - Orders are delivered throughout Ukraine, excluding the Autonomous Republic of Crimea, occupied territories, and areas where active combat is taking place.

International Shipping

Shipping Methods:

  - International shipping is carried out using reliable international courier services.

  - Delivery duration depends on the destination country and the chosen shipping method and usually takes between 7 to 21 business days.

Shipping Costs:

  - The cost of international shipping is automatically calculated during the order process and depends on the weight, size of the parcel, and the recipient's location.

  - Shipping costs are covered by the manufacturer, and within 1-3 business days, the cost is reimbursed to the manufacturer's account (according to Nova Poshta's rule, international parcels are paid for before transportation).

Customs Fees and Taxes:

  - International orders may be subject to additional customs fees, taxes, or duties imposed by the destination country. All additional costs are the responsibility of the recipient.

Order Tracking:

  - After your order has been dispatched, you will receive a tracking number, which allows you to monitor the progress of your shipment on the delivery service's website.

Shipping Issues:

  - If you encounter any issues with your shipment (delays, damaged parcels, etc.), please contact our customer support service immediately at enko.merch@gmail.com or by phone at [123-456-7890].

We will do our best to assist you in resolving the issue.

Thank you for your choice. We always strive to provide the best service to our customers!